Job highlights

Identified by Google from the original job post

Responsibilities

• In this role, you will be a crucial part of our customer-centric approach, ensuring that every interaction leaves a positive impression
• You will have the opportunity to be a part of a dynamic, fast-growing company with a strong commitment to employee growth and development
• Customer Assistance: Respond to customer inquiries and issues through various communication channels, including phone, email, and chat
• Problem Resolution: Effectively troubleshoot and resolve customer concerns, ensuring timely and satisfactory solutions
• Product Knowledge: Stay informed about Wayfair product offerings to provide accurate information and recommendations to customers

Job description

Wayfair is a leading e-commerce company specializing in home goods and furniture. With a mission to make homes more beautiful and functional, Wayfair offers a vast selection of products to help customers create their dream living spaces. Our commitment to customer satisfaction and innovation has established us as a trusted brand in the industry.

Job Description:

Are you passionate about helping customers and providing outstanding support? Wayfair is looking for a Customer Support Assistant to join our remote team. In this role, you will be a crucial part of our customer-centric approach, ensuring that every interaction leaves a positive impression. You will have the opportunity to be a part of a dynamic, fast-growing company with a strong commitment to employee growth and development.

Key Responsibilities:
• Customer Assistance: Respond to customer inquiries and issues through various communication channels, including phone, email, and chat.
• Problem Resolution: Effectively troubleshoot and resolve customer concerns, ensuring timely and satisfactory solutions.
• Product Knowledge: Stay informed about Wayfair product offerings to provide accurate information and recommendations to customers.