Job Title: United Remote Live Chat Agent Jobs – Flexible Schedule
Location: Remote (Work from Anywhere)
Employment Type: Part-Time/Full-Time, Flexible Schedule

Join United Airlines as a Remote Live Chat Agent and be part of a team that connects people and unites the world. This role is ideal for individuals who excel in written communication, enjoy helping others, and thrive in a remote work environment with a flexible schedule.

Responsibilities

As a Remote Live Chat Agent, you will:

• Provide real-time assistance to customers via chat for inquiries related to flights, bookings, baggage, and policies.
• Resolve customer concerns by providing accurate and timely information.
• Guide customers through ticket changes, cancellations, and rebookings using company systems.
• Promote loyalty programs, travel deals, and company services to enhance the customer experience.
• Maintain professionalism and empathy while handling multiple chats simultaneously.
• Escalate complex issues to the appropriate departments when necessary.
• Continuously stay updated on United Airlines’ policies, promotions, and travel guidelines.

Requirements

To succeed in this role, you should have:

• High school diploma or equivalent (some college education preferred).
• Excellent written communication skills with attention to detail.
• Proficiency in typing and multitasking within a fast-paced environment.
• Basic technical skills, including navigating chat platforms and CRM tools.
• Prior experience in customer service or similar roles (preferred but not required).
• Reliable internet connection and a quiet home workspace.

Benefits

United Airlines offers an array of benefits to its team members, including:

• Flexible scheduling to suit your lifestyle.
• Competitive pay and potential for performance bonuses.
• Travel perks, including free or discounted flights for you and eligible family members.
• Training and development programs to enhance your skills and career growth.
• Opportunity to work remotely, saving commute time and costs.
• Access to health and wellness programs for eligible team members.

Educational Qualifications

• High school diploma or GED required.
• Training in customer service, communications, or hospitality is advantageous but not mandatory.

Company Overview

United Airlines is a global leader in aviation, committed to delivering exceptional service and connecting people worldwide. With a focus on diversity, innovation, and sustainability, we aim to create an inclusive and supportive workplace where every team member thrives.

Equal Opportunity Employer

United Airlines is an equal opportunity employer and embraces diversity. We encourage applications from individuals of all backgrounds, experiences, and abilities. Everyone has a place on our team, and we are committed to providing equal opportunities for all.

Take the Next Step
Become a United Airlines Remote Live Chat Agent and play a key role in delivering outstanding customer service from the comfort of your home. Apply today and start your journey with one of the most respected names in aviation!