Senior Program Manager - Trust and Safety
The Senior Program Manager - Trust and Safety is responsible for developing and managing programs that ensure a safe and trustworthy experience for users, partners, and stakeholders. This role involves designing and implementing strategies to mitigate risks, enforcing compliance with policies, and fostering a culture of safety across the organization. The program manager collaborates with cross-functional teams, including legal, operations, engineering, and customer support, to address issues like user privacy, fraud prevention, and content moderation.
Key skills include project management, risk analysis, and excellent communication. Experience in trust and safety operations, policy development, or a related field is crucial. This role is vital in maintaining the integrity and security of the organization's platform and ensuring the well-being of its user base.
Job description
Description:
• As a Sr. Program Manager for Trust and Safety, you’ll evaluate global policies and operational processes
• Identify experience obstacles and process inefficiencies
• Collaborate with internal leadership and cross-functional teams
• Maintain and update significant Trust and Safety programs
• Adapt to unforeseen circumstances and drive results despite obstacles
Requirements:
• 4-6 years in program management, policy or project management
• Bachelor’s or Master’s degree with applicable knowledge
• Track record of analytical decision-making and problem-solving skills
• Has written detailed, organized proposals, policies, processes, workflows
• Strong communicator with the ability to explain findings and recommendations
• Can quickly build expertise, absorb details, and adapt to shifting priorities
• Excellent communication, collaboration, and interpersonal skills
Benefits:
• Virtual-first working model coupled with in-person events
• 20 company-wide holidays including a week-long end-of-year company shutdown
• Library (optional use collaboration & connection hub) in San Francisco
• WiFi reimbursements
• Cell phone reimbursements (North America)
• Employee Assistance Program for mental health and well-being
