Job description

Amazon is hiring customer service chat agents to provide excellent support to our customers via live chat. As a key member of our customer service team, you’ll help resolve issues, answer questions, and ensure customer satisfaction while working in a dynamic, fast-paced environment.

Responsibilities:
• Handle customer inquiries via live chat in a professional and friendly manner.
• Assist customers with tracking orders, processing returns, and resolving account-related issues.
• Provide accurate and timely responses to customer queries.
• Collaborate with internal teams to ensure swift problem resolution.
• Maintain detailed records of customer interactions and follow-up actions.

Requirements:
• Strong written communication skills.
• Ability to multitask and handle multiple chat conversations simultaneously.
• Problem-solving skills with a customer-first approach.
• Reliable internet connection and a quiet workspace.
• Availability to work flexible hours, including evenings and weekends.

Benefits:
• Competitive hourly pay.
• Work-from-home flexibility.
• Opportunities for growth within the company.
• Paid training and ongoing support.

How to Apply:
If you’re ready to join a global leader in e-commerce and make a positive impact on customers' experiences, click to submit your application.

Amazon is an equal-opportunity employer committed to diversity and inclusion in the workplace.