Job description

American Express is seeking a dedicated and detail-oriented Support Analyst to join our team and provide top-notch assistance to internal teams and customers. This is a remote/work-from-home position, offering the flexibility to work from the comfort of your own space while contributing to our legacy of excellence.

Key Responsibilities:
• Deliver prompt and effective support for queries, technical issues, and troubleshooting needs.
• Collaborate with cross-functional teams to resolve problems and implement solutions.
• Analyze support trends and recommend process improvements.
• Ensure adherence to company policies and compliance standards.
• Maintain accurate documentation of support interactions and resolutions.

Qualifications:
• Proven experience in a support or analytical role, preferably in a corporate environment.
• Excellent communication and problem-solving skills.
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Familiarity with customer service tools, technical support platforms, or analytics is a plus.

Why American Express?
At American Express, we prioritize employee growth, innovation, and work-life balance. This remote role allows you to contribute meaningfully to a globally recognized brand while enjoying the flexibility of working from home.

How to Apply:
Ready to take the next step in your career? Apply now and be part of a company that’s redefining excellence in the financial services industry!