American Express Online Support Agent (Remote) - Currently Recruiting

Are you passionate about providing exceptional customer service? American Express is currently seeking Online Support Agents to join our team remotely. This is your opportunity to represent a globally trusted brand while enjoying the flexibility and convenience of working from home.

Responsibilities

As an Online Support Agent at American Express, you will:

• Respond to customer inquiries via phone, chat, or email, providing timely and accurate information.
• Troubleshoot and resolve issues related to card services, payments, or account details.
• Educate customers about American Express products, services, and features.
• Deliver personalized solutions and build rapport to create exceptional customer experiences.
• Handle multiple tasks efficiently in a fast-paced environment while maintaining high service standards.
• Document customer interactions and escalate unresolved issues to appropriate departments as necessary.
• Stay updated on company policies, procedures, and product offerings.

Requirements

To excel in this role, you should have:

• A high school diploma or GED; a bachelor’s degree is a plus.
• Strong communication skills, both written and verbal.
• Previous experience in customer service, support, or a related field.
• Proficiency in multitasking, navigating digital tools, and resolving complex issues.
• Empathy and problem-solving skills to meet customer needs effectively.
• A reliable high-speed internet connection and a quiet, distraction-free workspace.
• Availability to work flexible shifts, including weekends and evenings, as required.

Benefits

American Express values its team members and offers:

• Competitive hourly pay with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off, holidays, and parental leave.
• 401(k) retirement plan with company match.
• Career development opportunities, including tuition reimbursement.
• Access to wellness programs and resources.
• Employee discounts on travel and other services.

About American Express

American Express is a globally recognized leader in financial services, known for its dedication to innovation, customer satisfaction, and fostering employee growth. Our commitment to excellence drives us to create a culture that values diversity, inclusion, and collaboration.

Equal Opportunity Employer

American Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, sexual orientation, religion, or ability.

Apply Today!

Take your career to the next level by joining our team as an Online Support Agent. Be part of a company that values your skills and offers you the flexibility to thrive in a remote environment.