Job description

At Southwest Airlines, we’re more than just an airline—we’re a community of fun-loving, hardworking individuals who are passionate about delivering excellent customer service. As a part of our remote team, you’ll have the opportunity to provide top-notch support to our customers, all while enjoying the flexibility of working from the comfort of your own home!

Why Work for Southwest Airlines?
• Competitive hourly pay of $25
• Flexibility to work from home
• Outstanding company culture built on inclusion and teamwork
• Comprehensive benefits including health insurance, 401(k), and paid time off
• Opportunities for growth and advancement within the company
• Discounts on travel for you and your loved ones

Key Responsibilities:
• Assist customers via phone, chat, or email with inquiries about flight schedules, reservations, and general customer service
• Provide solutions to any issues or concerns that customers may have
• Maintain high customer satisfaction standards while adhering to Southwest Airlines' core values
• Handle customer interactions with professionalism and a friendly demeanor

What We’re Looking For:
• Strong communication skills with a customer-first mindset
• Ability to work independently in a remote environment
• Problem-solving skills and the ability to think on your feet
• Experience in a customer service or related field is a plus
• Availability to work flexible hours, including weekends and holidays

Requirements:
• High school diploma or equivalent
• Access to a quiet, distraction-free workspace with reliable internet
• Ability to meet technology requirements for remote work
• Must be able to pass a background check and drug screening

How to Apply:

Ready to take your career to new heights with Southwest Airlines? Apply today and become a valued member of the Southwest team. We look forward to hearing from you!